MWEB - Pathetic service and complete lack of attention to detail

This lot have to be the most *********** bunch on planet earth. They firstly get my address wrong for the sign up I needed. I canceled at my previous address and said then that I would reconnect once the TTConnect supp**** line was free at my new premises. This happened on the 25th of July 2023 and I had sent them all the information I could possibly provide on the 20th, 5 days before the Fredd Fiber connection would lapse. The call center agent then assigned the new sign up to the old address after I told them to use the old BILLING DETAILS she took that to mean the OLD ADDRESS as well somehow? TTConnect then figured out the issue and sent through the confirmation more than 24 hours ago and I still don't have a connection. Mweb literally needs to push 2 buttons and they are clearly too *********** to do so. I have now again been waiting hours for absolutely ANY activity, 4-5 days for a call back from a supervisor and after spending more than R50,000 with their network over the last 2 years this is the service? My business uses around 1,1TB worth of data a month as I really need a big line to cope with all the downloads and uploads I need on a daily basis so tiding over on LTE is just not financially viable. In the interim Mweb has caused no less than R60,000 in damages due to this failure and won't take any responsibility or make any urgent moves to fix the issue. They are by far the WORST major internet service provider in South Africa and I wouldn't suggest you use them ever. I have had to continuously chase them for any updates as they don't mail or provide any information that isn't related to billing. The most money grabbing and pathetic company in ZA. Suggest they rebrand to "Internet by the ANC and EFF" cause that is the service level you can expect from this lot.