Mweb pathetic service

My current fibre connection has been off for the past 2 weeks, I have made numerous calls and logged queries with mweb and to no avail, I am at my wits end trying to get it sorted. Mweb does not take accountability for anything and blames it on Mitchell’s fibre/Vumatel but the problem lies solely with them. The service has really been pathetic and yet I’m still struggling to activate my service after already being active since the 1st March 2020, no one can resolve my issue.