Mweb pathetic service

I received an email from Mweb notifying me of MTN LTE fair usage policy they have implemented.The email also informs of the alternative which Telkom.I called the number provided on email to be moved to Telkom as the alternative, I was tossed around to 4 different people, the last one hunged up on me which is very rude.I am a paying client.One of them didn’t even know about the email. I am so disgusted at their services, in fact I want to cancel the contract with them, I can’t be expected to pay for a pathetic service.