AB
Ashlene B
1 reviews | Active since Apr 2026
02 Apr 2026, 16:28
Mweb pathetic service
My family and I have been without WiFi service for the past week. During this time, we have contacted both MWEB and Vodacom multiple times; however, we have not received any clear information or meaningful updates regarding the status of the issue or when it will be resolved.
As members of our household work from home, this prolonged outage has significantly affected our ability to carry out our professional responsibilities. We have also incurred considerable additional expenses purchasing mobile data in order to remain connected.
We kindly request an urgent update on the situation, including the cause of the outage, the steps currently being taken to resolve it, and an estimated timeframe for restoration of service.
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Replies (5)0
Replies (5)
Mweb's replyOfficial
02 Apr 2026, 16:37Hi Ashlene, we have escalated your case to our technical team, who are actively investigating the issue with your WiFi service. They are currently working to determine the root cause of the outage and the necessary steps to restore your connection.
We understand the importance of uninterrupted connectivity, especially given that members of your household rely on it for work and school. Our team is monitoring the situation closely to ensure the service is restored as quickly as possible.
We will provide updates as soon as new information is available, including an estimated timeframe for resolution. Please rest assured that your case is being treated as a priority until the issue is fully resolved. Kind regards,
The Mweb Team
We understand the importance of uninterrupted connectivity, especially given that members of your household rely on it for work and school. Our team is monitoring the situation closely to ensure the service is restored as quickly as possible.
We will provide updates as soon as new information is available, including an estimated timeframe for resolution. Please rest assured that your case is being treated as a priority until the issue is fully resolved. Kind regards,
The Mweb Team
Mweb's reply02 Apr 2026, 16:37
Official
Hi Ashlene, we have escalated your case to our technical team, who are actively investigating the issue with your WiFi service. They are currently working to determine the root cause of the outage and the necessary steps to restore your connection.
We understand the importance of uninterrupted connectivity, especially given that members of your household rely on it for work and school. Our team is monitoring the situation closely to ensure the service is restored as quickly as possible.
We will provide updates as soon as new information is available, including an estimated timeframe for resolution. Please rest assured that your case is being treated as a priority until the issue is fully resolved. Kind regards,
The Mweb Team
We understand the importance of uninterrupted connectivity, especially given that members of your household rely on it for work and school. Our team is monitoring the situation closely to ensure the service is restored as quickly as possible.
We will provide updates as soon as new information is available, including an estimated timeframe for resolution. Please rest assured that your case is being treated as a priority until the issue is fully resolved. Kind regards,
The Mweb Team
AB
Ashlene B's updateReviewer Update
04 Apr 2026, 21:52Is there any update?
AB
Ashlene B's update04 Apr 2026, 21:52
Reviewer Update
Is there any update?
Mweb's replyOfficial
07 Apr 2026, 14:44 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:44
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
AB
Ashlene B's updateReviewer Update
13 Apr 2026, 20:13Dear MWEB Team,
I am writing to express my concern regarding our ongoing internet service disruption, which has now persisted for over 3 weeks or or less.
It has come to our attention that our connection has been switched from Vodacom to Vumatel without our knowledge or consent. This unexpected change has left us without WiFi access, and we have yet to receive any clear communication or a confirmed ETA for resolution.
As a household that relies on a stable internet connection for work, this situation has caused significant inconvenience and additional costs due to reliance on mobile data.
We urgently request:
I am writing to express my concern regarding our ongoing internet service disruption, which has now persisted for over 3 weeks or or less.
It has come to our attention that our connection has been switched from Vodacom to Vumatel without our knowledge or consent. This unexpected change has left us without WiFi access, and we have yet to receive any clear communication or a confirmed ETA for resolution.
As a household that relies on a stable internet connection for work, this situation has caused significant inconvenience and additional costs due to reliance on mobile data.
We urgently request:
- A clear explanation for the unauthorised network change
- Immediate escalation of this issue
- A confirmed timeline for restoration of service
AB
Ashlene B's update13 Apr 2026, 20:13
Reviewer Update
Dear MWEB Team,
I am writing to express my concern regarding our ongoing internet service disruption, which has now persisted for over 3 weeks or or less.
It has come to our attention that our connection has been switched from Vodacom to Vumatel without our knowledge or consent. This unexpected change has left us without WiFi access, and we have yet to receive any clear communication or a confirmed ETA for resolution.
As a household that relies on a stable internet connection for work, this situation has caused significant inconvenience and additional costs due to reliance on mobile data.
We urgently request:
I am writing to express my concern regarding our ongoing internet service disruption, which has now persisted for over 3 weeks or or less.
It has come to our attention that our connection has been switched from Vodacom to Vumatel without our knowledge or consent. This unexpected change has left us without WiFi access, and we have yet to receive any clear communication or a confirmed ETA for resolution.
As a household that relies on a stable internet connection for work, this situation has caused significant inconvenience and additional costs due to reliance on mobile data.
We urgently request:
- A clear explanation for the unauthorised network change
- Immediate escalation of this issue
- A confirmed timeline for restoration of service
Mweb's replyOfficial
14 Apr 2026, 08:43Hi Ashlene, we can see how serious and disruptive this situation has been for your household, being without a stable connection for over 3 weeks, especially when it directly impacts work and forces you onto mobile data, is understandably frustrating. The lack of communication and clarity around the network change only adds to that concern. To address this properly, the matter has now been escalated to our Complaints Team, who will take full ownership of the investigation. They will review the service change in detail, including the network migration query, and work to establish exactly what occurred and why. They will also provide a clear explanation regarding the reported network switch, engage the relevant technical teams to prioritise restoration, and come back with a confirmed update and resolution timeline as soon as possible. We understand how important stability is, especially when you rely on your connection for work, and this has been treated with the urgency it requires. The Complaints Team will be in direct contact once they have completed their initial investigation and have a clear update to share. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 08:43
Official
Hi Ashlene, we can see how serious and disruptive this situation has been for your household, being without a stable connection for over 3 weeks, especially when it directly impacts work and forces you onto mobile data, is understandably frustrating. The lack of communication and clarity around the network change only adds to that concern. To address this properly, the matter has now been escalated to our Complaints Team, who will take full ownership of the investigation. They will review the service change in detail, including the network migration query, and work to establish exactly what occurred and why. They will also provide a clear explanation regarding the reported network switch, engage the relevant technical teams to prioritise restoration, and come back with a confirmed update and resolution timeline as soon as possible. We understand how important stability is, especially when you rely on your connection for work, and this has been treated with the urgency it requires. The Complaints Team will be in direct contact once they have completed their initial investigation and have a clear update to share. Kind regards,
The Mweb Team
The Mweb Team