Mweb - pathetic!

My fibre line has been dropping sine 6:00 am on Tuesday, 24 March 2020. I tried to call Mweb on Tuesday, couldn't' get through. Called them 6 times on Wednesday got through 4 times after having to hold the line for no less than 20minutes each. One of those operators actually tried to assist me. All the other calls, were dropped, had terrible lines, staff who had no idea how speak on a phone! I sent messages on facebook, no response. I have now exhausted my monthly spending limit and literally can't afford to phone them again. No response, no attempt to phone back. I understand this is a difficult time and everyone is trying to work from home, but I need to be able to work from home as well. And it is exceptionally irritating with a line that is constantly dropping. Yet, you are more than happy to pull R629 for the month??? Disgusted, outraged, irritated with this company. Your level of service, is absolutely pathetic!