MWEB pathetic customer service

On the 24th January 2024, i contacted MWEB looking for affordable fibre (WiFi) contract. i then later that day got a better deal with a different ISP and contacted them asking that they cancel the deal i had taken with them. Agent agreed and told me that the order had been canceled. Little did i know that they plan to hold my profile hostage. Till this day 27 March 2024 (2 months later) my choosen ISP cannot activate my Fibre because MWEB refuses to release my profile. This is after numerous phone calls requesting that they release my address. This is the most unprofessional company i have encounted, the call centre takes long to answer and they transfer you from pillar to post resulting in zero solutions. I have a right to do business with a service provider of my choice and MWEB cannot hold me hostage for simply not choosing them.