MWEB - pathetic cover and worse service

During the past 2 months, I can count the amount of time I have connectivity. Between the load shedding and pathetic service from MWEB, I am contemplating whether it is even worth having a fibre line.

When you log a ticket explaining your Loss of Signal light is on, you get an explaination that iit means LOS and must be on my ENT and that means the line is down and I need to call in. What is the point of givng me the abbreviation of the words I had already defined telling me what I already know and then tell me the reporting mechanism offerred to me only works to tell me it doesn't work and I need to make a physical call.

If I am using Teams to call and Teams needs internet, does that not mean I cannot call because the service I am paying you for, does not exist?

My second ticket was opened 3 days ago and nobody has even had the decency to accept the ticket or respond. If your job relies on internet, can I suugest using another ISP to get your work done. I am having to do the same. At least I am able to do something, at additional cost, you should try iit