Mweb passing the blame.

I have had endless problems with my line speed. I pay for something I don't receive. Its a constant problem that keeps happening every 2-3 months. I have to keep fitting because I have to keep phoning them. Paying for 3g data because my line is unusable. I am supposed to be on a 10mbps line. Sometimes its so slow I don't even get 6kbps. MWEB passes the blame to Telkom. I don't have a contract with Telkom. Yet, Mweb basically shrug their shoulders and don't get the problems fixed permanently. A person cant even complain to MWEB, because they have no facility or options on their website where a person can complain. I have spoken to managers, sung my sad story to numerous techs. And all they say is "I understand" - although the managers seems to be a bit more rude, Tech staff tried to help. They don't understand, I run a business. But let me go over my threshold because I have to keep redoing work they are quick to throttle a person. I have phoned and phoned, I have logged a query via my account online, I have PM them in FB and MWEB is so arrogant. The techs are good and try to help but they cant. CPA #9 - the right to hold a supplier accountable. MWeb cant care less. Next place to cpmplain is their FB page, maybe then a person will get some joy out of them