GC
GEORGE C
1 reviews | Active since Jun 2026
31 Aug 2026, 08:40
MWeb Overcharged Me Without Warning - Completely Unacceptable
Good morning. I retained my MWeb mailbox after cancelling my fibre service, at the agreed rate of R59 per month for the 10GB mailbox. My account still shows the price as R59, yet this month I was charged R69 without any notice, explanation, or update to my profile. I attempted to resolve this via your Billing chat, but after more than an hour, I received no assistance, no clarification, and no correction. If there was a price increase, MWeb is legally required to notify customers in writing and update the product pricing on their account. None of this happened. Instead, I was simply overcharged. This is yet another example of MWeb’s ongoing inconsistencies and lack of transparency. I expect: A clear explanation for the incorrect charge Confirmation of the correct monthly fee Immediate correction of my account Refund of the overcharge Please resolve this promptly. All my rights remain strictly reserved. George Callipolitis
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
31 Aug 2026, 12:21Hi George,Thank you for raising your concerns. We understand why the difference between the R59 displayed on your account and the R69 charged would be concerning.There has been a recent price increase across all Mweb mailbox packages, which has resulted in the 10GB mailbox fee changing from R59 to R69 per month. An email notification regarding the pricing change was sent to customers ahead of the adjustment.We appreciate your feedback regarding the communication and your experience with our Billing Chat, and we trust this clarifies the reason for the change in your monthly charge.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply31 Aug 2026, 12:21
Official
Hi George,Thank you for raising your concerns. We understand why the difference between the R59 displayed on your account and the R69 charged would be concerning.There has been a recent price increase across all Mweb mailbox packages, which has resulted in the 10GB mailbox fee changing from R59 to R69 per month. An email notification regarding the pricing change was sent to customers ahead of the adjustment.We appreciate your feedback regarding the communication and your experience with our Billing Chat, and we trust this clarifies the reason for the change in your monthly charge.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GC
GEORGE C's updateReviewer Update
31 Aug 2026, 16:07No email notification was received. So, it remains unacceptable!
GC
GEORGE C's update31 Aug 2026, 16:07
Reviewer Update
No email notification was received. So, it remains unacceptable!
Mweb's replyOfficial
31 Aug 2026, 16:11Hi George,We understand why this would remain unacceptable if you haven’t received the notification. Please check the inbox and spam/junk folders of the primary registered email address linked to your Mweb profile, as this is where account notifications are sent. If you have more than one email address associated with your Mweb services, please ensure you’re checking the primary registered contact specifically.If the notification still isn’t showing, please let us know so we can verify the email address registered on your profile and investigate this further with you. We want to make sure you have the information you need and aren’t left searching for an update that should have reached you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply31 Aug 2026, 16:11
Official
Hi George,We understand why this would remain unacceptable if you haven’t received the notification. Please check the inbox and spam/junk folders of the primary registered email address linked to your Mweb profile, as this is where account notifications are sent. If you have more than one email address associated with your Mweb services, please ensure you’re checking the primary registered contact specifically.If the notification still isn’t showing, please let us know so we can verify the email address registered on your profile and investigate this further with you. We want to make sure you have the information you need and aren’t left searching for an update that should have reached you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
GC
GEORGE C's updateReviewer Update
01 Sept 2026, 07:51That's the first place i review. And, no email notification from MWeb!
GC
GEORGE C's update01 Sept 2026, 07:51
Reviewer Update
That's the first place i review. And, no email notification from MWeb!
Mweb's replyOfficial
01 Sept 2026, 12:10Hi George,
We appreciate you taking the time to confirm this. As an additional step, please log in to your MWEB webmail directly via https://www.mweb.co.za/webmail and check your Inbox, Spam, Junk, and Deleted Items folders there as well. In some cases, emails may be visible in webmail even if they are not appearing in your email application or device.If you're still unable to locate the notification after checking webmail, please let us know so that we can investigate the registered email address and the delivery of the communication further.
Kind regards,
Mweb Team
We appreciate you taking the time to confirm this. As an additional step, please log in to your MWEB webmail directly via https://www.mweb.co.za/webmail and check your Inbox, Spam, Junk, and Deleted Items folders there as well. In some cases, emails may be visible in webmail even if they are not appearing in your email application or device.If you're still unable to locate the notification after checking webmail, please let us know so that we can investigate the registered email address and the delivery of the communication further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 12:10
Official
Hi George,
We appreciate you taking the time to confirm this. As an additional step, please log in to your MWEB webmail directly via https://www.mweb.co.za/webmail and check your Inbox, Spam, Junk, and Deleted Items folders there as well. In some cases, emails may be visible in webmail even if they are not appearing in your email application or device.If you're still unable to locate the notification after checking webmail, please let us know so that we can investigate the registered email address and the delivery of the communication further.
Kind regards,
Mweb Team
We appreciate you taking the time to confirm this. As an additional step, please log in to your MWEB webmail directly via https://www.mweb.co.za/webmail and check your Inbox, Spam, Junk, and Deleted Items folders there as well. In some cases, emails may be visible in webmail even if they are not appearing in your email application or device.If you're still unable to locate the notification after checking webmail, please let us know so that we can investigate the registered email address and the delivery of the communication further.
Kind regards,
Mweb Team
Best regards,
GC
GEORGE C's updateReviewer Update
01 Sept 2026, 15:37Checked! NOTHING!!
GC
GEORGE C's update01 Sept 2026, 15:37
Reviewer Update
Checked! NOTHING!!
Mweb's replyOfficial
01 Sept 2026, 16:29Hello George,
Thank you for your feedback and for taking the time to check your webmail folders as requested. We understand how frustrating it must be to be advised that a notification was sent while being unable to locate it in any of your folders. We have reached out to the team responsible for the mailing list to verify whether the communication was sent. After reviewing the mailing records, they have confirmed that your email address was included on the mailing list and that the notification was sent to the registered email address on the account.
Kind regards,
Mweb Team
Thank you for your feedback and for taking the time to check your webmail folders as requested. We understand how frustrating it must be to be advised that a notification was sent while being unable to locate it in any of your folders. We have reached out to the team responsible for the mailing list to verify whether the communication was sent. After reviewing the mailing records, they have confirmed that your email address was included on the mailing list and that the notification was sent to the registered email address on the account.
Kind regards,
Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 16:29
Official
Hello George,
Thank you for your feedback and for taking the time to check your webmail folders as requested. We understand how frustrating it must be to be advised that a notification was sent while being unable to locate it in any of your folders. We have reached out to the team responsible for the mailing list to verify whether the communication was sent. After reviewing the mailing records, they have confirmed that your email address was included on the mailing list and that the notification was sent to the registered email address on the account.
Kind regards,
Mweb Team
Thank you for your feedback and for taking the time to check your webmail folders as requested. We understand how frustrating it must be to be advised that a notification was sent while being unable to locate it in any of your folders. We have reached out to the team responsible for the mailing list to verify whether the communication was sent. After reviewing the mailing records, they have confirmed that your email address was included on the mailing list and that the notification was sent to the registered email address on the account.
Kind regards,
Mweb Team
Best regards,