Aj
Andrew jones-phillipson
1 reviews | Active since Jun 2010
06 Oct 2015, 08:21
Mweb outage
Dear Mr Hershaw<br> Thank you for your note regarding the outage.<br> <br> Rule number 1. Accept responsibility. <br> That's what they teach you at home then kindergarten. Then it's reinforced throughout your education until business school. And once you're in business, it should be app****. <br> <br> It seems that whenever Mweb have a problem, the blame is placed on the upstream. I had major connection problems last year in the fourth quarter and whenever I called in or mailed a complaint the blame was placed on upstream (in that case Telkom). <br> <br> And when your call centre is overloaded because you are having problems, the last thing the client wants to hear is a message saying you are having problems and that \ your call is important to us"I also don't have 15 minutes to be waiting while on hold. That too costs money. The client is having problems caused my Mweb"
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Mweb's replyOfficial
06 Oct 2015, 16:33Hello andrewjp,
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
Best regards,
Mweb's reply06 Oct 2015, 16:33
Official
Hello andrewjp,
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
One of our upstream service providers experienced a major failure on their network just before 8:00am yesterday morning.
Unfortunately this impacted our e-mail platform and you would not have been able to send or receive mail on your MWEB mailbox for the better part of yesterday. The problem has now been rectified and all mail services are back up and running. Unfortunately, due to the duration of the outage, there is a significant backlog of mail that has to be processed and we expect that this will take a few hours to clear.
We will be meeting with our service provider during the course of today to establish what steps they have put in place to prevent a reoccurrence of this issue in the future.
Please accept our sincere apologies for the inconvenience and frustration that this has caused.
Kind regards
MWEB
Best regards,