MWEB / OPENSERVE Fibre

I signed a contract with MWEB/Openserve early September. I received my router via courier, and MWEB activated my account on the 5th of September. However, I never received the required Openserve ONT box to connect.

Despite this, MWEB already deducted the R249 contract fee and another R96 for pro-rata billing — while I have had no internet at all. The first month payment and Prorata data will be deducted soon to the amount of over R600. I have escalated this issue multiple times since the 10th of September with MWEB Online Chat and Email. On 19 September I was promised a call from Openserve within 24–48 hours, but no one has contacted me.

I run a home business and rely heavily on internet access, making this delay unacceptable. All I am asking is for the ONT installation to be completed so that I can use the service I am already paying for.

If this is not resolved urgently, I will be left with no option but to cancel the contract and request a full refund of payments already deducted.

Desired Outcome:

Urgent installation of the Openserve ONT

Clear communication of the installation date and time

Refund of payments deducted for a service not yet delivered