MZ
Manfred Z
1 reviews | Active since Apr 2023
30 May 2026, 09:39
MWEB ******* only interested in SALES. NO support and ****s to boot!
MWEB are a bunch of ********s focused on sales with zero after sales and technical support. After wasting hundreds of rands trying to talk to an agent, I was promised a discount for the weeks I was unable to connect to the internet. Instead, they charged more!! when calling accounts, they did not want to deal with the issue and simply put me trough to technical support. After 36 minutes I am still holding to speak to a representative. Then one usually gets cut off. Many times, I have held on for up to 50 minutes only to get cut off.
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Mweb's replyOfficial
01 Jun 2026, 09:15Hi Manfred,
We understand how frustrating this experience has been, especially when dealing with ongoing connectivity issues and then being met with unexpected billing outcomes. This is not how support should feel when you’re trying to resolve a fault. We would like to look into this further to address both the service disruption and the billing concern properly. To assist with this, kindly confirm via direct message on Hello Peter the exact period during which you were without a working connection and for which the discount was promised. This will allow us to align your account correctly and ensure that any applicable adjustments are reviewed.
We will continue working to ensure that any service interruptions and related charges are correctly resolved and that your account reflects the appropriate adjustments going forward.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially when dealing with ongoing connectivity issues and then being met with unexpected billing outcomes. This is not how support should feel when you’re trying to resolve a fault. We would like to look into this further to address both the service disruption and the billing concern properly. To assist with this, kindly confirm via direct message on Hello Peter the exact period during which you were without a working connection and for which the discount was promised. This will allow us to align your account correctly and ensure that any applicable adjustments are reviewed.
We will continue working to ensure that any service interruptions and related charges are correctly resolved and that your account reflects the appropriate adjustments going forward.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 09:15
Official
Hi Manfred,
We understand how frustrating this experience has been, especially when dealing with ongoing connectivity issues and then being met with unexpected billing outcomes. This is not how support should feel when you’re trying to resolve a fault. We would like to look into this further to address both the service disruption and the billing concern properly. To assist with this, kindly confirm via direct message on Hello Peter the exact period during which you were without a working connection and for which the discount was promised. This will allow us to align your account correctly and ensure that any applicable adjustments are reviewed.
We will continue working to ensure that any service interruptions and related charges are correctly resolved and that your account reflects the appropriate adjustments going forward.
Kind regards,
Mweb Team
We understand how frustrating this experience has been, especially when dealing with ongoing connectivity issues and then being met with unexpected billing outcomes. This is not how support should feel when you’re trying to resolve a fault. We would like to look into this further to address both the service disruption and the billing concern properly. To assist with this, kindly confirm via direct message on Hello Peter the exact period during which you were without a working connection and for which the discount was promised. This will allow us to align your account correctly and ensure that any applicable adjustments are reviewed.
We will continue working to ensure that any service interruptions and related charges are correctly resolved and that your account reflects the appropriate adjustments going forward.
Kind regards,
Mweb Team