Mweb only cares about sales and nothing else

I have been with MWEB for almost 3 years and whenever i upgrade or downgrade i get the most pathetic service and product information. I called the tech support to request they move the router and setup to a new room. The tech support advised me that i would have to pay for this service to which i then asked if i could use the octotel option which had the outside connection for internet and it would then cover the range. He put me through to their sales and this woman told me if i took a new 12 month openserve contract they would install the new contract in the room i requested as installation was free of charge. Upon her confirmation of free installation i agreed on the new openserve line. Tuesday morning my old line gets cut and i call mweb whereby none of the sales people could tell me whats happening. Wednesday morning i get the courier deliver the new router telling me the openserve team will contact me to come install the line. Wednesday afternoon i get an sms to say that i need to connect the router myself and that the internet connect details are provided. I called sales,technical support and costumer service for after sales and all they did was log tickets for my query and today is saturday and none of their managers or support team leaders has contacted me. The sales person who **** to me called me to try and convince me to take this contract after she **** to me. I am so dissapointed with their service because for almost 3 years i never skipped a payment or gave them any reason to treat a valued customer like this but it just comesto show that even big companies like MWEB will do anythin to secure a sale before they consider that the customer is important. I will be going to ICASA and SA Consumer direct as i will not be **** to by their staff.