SP
Suzette P
1 reviews | Active since Feb 2011
02 Jun 2026, 13:41
Mweb online service no longer what it used to be
I became a Mweb customer December 2011; believed them to be the best. I cancelled my fibre product with them on 10 April (got call ref numbers in this regard), debit order for end April 2026 covers service for May 2026. No debit order should've been processed end May, but yet MWEB processed another debit order. I've been trying a few platform to speak to someone, also made many phone calls but was left hanging with no-one to assist timeously like in the past. My last call I held on for > 30 minutes. This has become an impossible mission, which led me to post this on HelloPeter. Does anyone have any advice in this regard.
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Mweb's replyOfficial
02 Jun 2026, 13:55Hi Suzette, We can see how frustrating this has been, especially after being with Mweb since 2011 and taking the time to cancel properly in April, only to still see a further debit processed. When you’ve already followed the cancellation process and then struggle to reach anyone for clarity, it understandably feels like the system is not responding to your attempts to resolve it. We can confirm that this has been logged with our Retentions Team to follow up on your cancellation record, the debit order in question, and the overall account status. They will review the timeline of the cancellation and provide clear feedback on why the additional debit was processed and what corrective action is required. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 13:55
Official
Hi Suzette, We can see how frustrating this has been, especially after being with Mweb since 2011 and taking the time to cancel properly in April, only to still see a further debit processed. When you’ve already followed the cancellation process and then struggle to reach anyone for clarity, it understandably feels like the system is not responding to your attempts to resolve it. We can confirm that this has been logged with our Retentions Team to follow up on your cancellation record, the debit order in question, and the overall account status. They will review the timeline of the cancellation and provide clear feedback on why the additional debit was processed and what corrective action is required. Kind regards,
The Mweb Team
The Mweb Team