MWEB ONLINE POOR SERVICE SHOCKING!

Ordered an online product from MWEB with promises of a free router. Got the product delivered without the router. Now find out that i cannot even use the product as the sales person (who called from the online application) hasnt listened to my three requirements, which included no home phone line !!!! Why must there companies that deal telephonically with clients employ people that cannot speak properly, cannot hear properly, do not know their products, and cannot offer any advice or assistance !!!! the sales person is now shouting at me asking me WHY i bought that product .... hello .... i enquire, you advise, i buy ... how does the basic principle of selling work !!!! <br> So today after calling in more than 5 times and constantly being put on hold they tell me that i must trek all the way to gateway and deal with a person instore. Hello, why do something online and then have to go instore !!!!<br> Left five messages now for a manager or someone senior to call me ... still waiting<br> Every single call has ended in me hanging up cos i have been holding on forever.<br> Such such such bad service :-( <br> MWEB are wasting their money on advertising instead of training their staff !