1 reviews | Active since Dec 2016

20 Jun 2017, 09:58

MWEB ONLINE FIBER ORDER BAD SERVICE

<p>APP**** ONLINE FOR MWEB FIBER PACKAGE MORE THAN A WEEK AGO ,NO ONE HAS ME OR SENT AN SMS OR A EMAIL OR EVEN A RESPOSE.I COMPLAINED YESTERDAY AND THEY SAID IT WOULD BE GIVEN PRIORITY AND THAT THE ORDER WOULD BE FINLIZED YESTERDAY 20/6/17 AND THEY WOULD CALL ME BACK.</p> <p>WARNING CUSTOMERS THAT MWEB FIBER SERVICE IS VERY POOR AND IT IS SO POOR THAT NOTHING HAPPENS ANDDO NOT EXPECT ANY CUSTOMER SERVICE?</p>

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Replies (1)
Mweb
Mweb's reply20 Jun 2017, 13:28
Official

Hi mike-sacks

Thank you for bringing this to our attention.

As per your sons discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services