KT
Kobus T
1 reviews | Active since May 2020
03 Oct 2022, 11:30
MWEB one worse than Eskom
I wanted to move my fibre service provider to another company, my ISP is Mweb. When asked why I wanted to move I explained that I can can a better offer from a third IT company. Mr Abdul Otto from Client retentions provided quotes from Open Serve and Metro Fibre, I accepted, after a while the fibre was installed and my current fibre contract was cancelled. Now my e-mail is not working and after more than two hours on calls and being shunted from pillar to post I was cut off after more than 115 mins on the call. Please do not move to MWEB ever or do not change anything. They are masters of not accepting responsibility and after the sale is done, so is the service. Never in my life again.
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Replies (1)KT
Kobus T's updateReviewer Update
05 Oct 2022, 15:46After four days of being off-line, Mr Abdul Otto resolved my issue. He contacted me and for the past two days was involved in the process to resolve my problems. After being super frustrated - with reason - I am confirming that my Outlook is up and running and that I wish to thank Abdul for his help to try and resolve the issues. I still believe their client service is wrotten, but maybe there are people in company who will carry them through. I hope so.
KT
Kobus T's update05 Oct 2022, 15:46
Reviewer Update
After four days of being off-line, Mr Abdul Otto resolved my issue. He contacted me and for the past two days was involved in the process to resolve my problems. After being super frustrated - with reason - I am confirming that my Outlook is up and running and that I wish to thank Abdul for his help to try and resolve the issues. I still believe their client service is wrotten, but maybe there are people in company who will carry them through. I hope so.