Mweb once good now exceedingly poor.

Mweb, were an excellent internet provider but of late have sank to a new low. I recently acquired an LTE router believing I was contracted to Mweb only to find that I was now contracted to Telkom. Ever since then my speed fluctuates, is poor and often nonexistent. Trying to contact Mweb is now become laborious and time consuming. Previously it was almost instantaneous. Now it can take up to 6 mins just to get through all the required information and they insist on sending you an OTP. But invariably you can’t receive it because the system is down. So you use up valuable air time and it becomes costly. They refuse to phone you back so in effect there is no communication that end. Sending e mails is as pointless, nothing ever gets resolved. I am not sure if its Mweb, or because they are contracted to Telkom. Whatever the issue they now provide a shocking service and once this lockdown is over I have every intention of cancelling my contract, I believe I have legal grounds and fortunately have more than sufficient evidence. In reality they no longer provide an effective service. This is a warning to others seeking a provider. Mweb was once excellent, now gone to the dogs. They are honestly not worth the hassle even if they may come cheaper than another provider.