LS
Lizette S
1 reviews | Active since Sept 2018
08 Feb 2021, 17:00
Mweb: Okay but needs to be more accessible
Although Mweb really messed up the move of my line from one address to another and it is impossible to speak to a human being unless you used all your airtime waiting for them to answer; they did refund the days without connection and made a good will gesture for the amount of data I had to buy to keep myself connected.
So all in all not a bad experience but it would be nice if they operated 7 days a week and made it more affordable to speak to support personnel. Also if their services were more accessible instead of only the call centre and online query log which more often than not is ignored.
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