MWEB of lies.

MWEB of lies. Our mweb fibre connection has been down since Monday, 24th August 2020. We logged a call and was told that the turn around time for resolving our problem would be 2 - 6 days. They said that the problem lies with Frogfoot the infrastructure provider, but would get back to us as they have logged a call with Frogfoot. We called MWEB at least twice a day for the past five days and everytime the answer is the same. "We cannot resolve your problem but have logged a call with Frogfoot". We requested to the technician on three occasian's to speak to a supervisory or management person and was promised that they would get someone to contact us. To date no person from MWEB has even made an attempt to contact us and respond to resolving our problem. We contacted MWEB this afternoon, as one last attempt at resolving our problem before the weekend and was told that we would need to wait until Tuesday, 1st September 2020 before our problem is resolved. As a service provider we give MWEB a zero rating for having no customer service or etiquette. We would never recommend MWEB as an internet service provider to anyone as we would not want you to experience the same level of bad service we received. Please don't get caught in the MWEB of lies.