Mweb nt responding after telling them I am leaving

Well I wanted to leave Mweb because of Throttling. I am paying for a 10MB line but I currently have a 1MB because of throttling. I think this is unfair because my average usage on the line is 210 GB in a 30 day rolling period (and the throttling threshold is 250GB). The Facebook guy wanted to offer me a bigger package becuase of this ONCE Off exceeding the limmit.....???? Why do I want a bigger package If my average is 210GB? But Anyway.... I decided I am going to leave Mweb. I called them at 2PM, asked to cancel my subscription, and then the lady said \Please hold the line to transfer you to the Cancellation department"or something like that...... 20 min later (while \""holding on\"") I decided to post on Facebook for them to call me back......the guy rep**** (in short"