MWEB = Nothing but problems

Honestly some of the worst customer service that i have ever experienced ... i would honestly rather deal with Telkom than to deal with Mweb.

From the day that i took fibre with these guys i have had nothing but endless issues.

The most recent slap in the face as a customer was when i was charged full price for an upgrade of an existing service that only had 3 more days left in the month and then got billed again the beginning of the next month. When i tried calling them of course the issue was not them but with Vumatel Reach and the agent was unable to help because there was no statements yet.

After eventually getting the statements from MWEB (16 days later) i called them again to hopefully get the issue resolved but was told it was escalated and that someone would call me back (still waiting).

The new month is approaching and my issue is still not resolved, they have not even bothered to call me to give me an update at all.

The service level has really gone to hell and seems like as long as they get their money they couldn't care less about their customer service