DK
Dian K

1 reviews | Active since Aug 2026

04 Sept 2026, 15:40

Mweb not worth it at ALL you would have a beter time trying to call the government !!!

Been with them for over 8 years now prices of theire package went up over 250 rand this year alone never complained now that im in a tight fanancial spot asking if i can pay off the arrears making sure i pay the full 800 just spliting it into 2 halves for this month, one person says yes other person says cant help other person says cant do that, and the best of all calling them burnt through more airtime than my wifi is worth montly in 2 days always on hold for over a hour long then you switch to the chat option on the app same story you send the problem 40 min later no respons.if i could i would have given them - stars or nothing at all theire prices are way to expensive for what you are getting 400 rand for 10/5 line i would have no wifi at that point other companies with 400 you could get a decent line speed... Im very disapointed dissatisfide with MWEB theire lines are slow always having problems with it and if you call and after 4 weeks can get a hold of them they blaiming the wifi router every single time. if i could count the times a wifi router was blamed and id get 1 rand each time i would have been a millionaire 4 years Back.

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Replies (2)
Mweb
Mweb's reply04 Sept 2026, 15:57
Official
Hi Dian,
We genuinely understand why you’re feeling so disappointed, particularly after being with MWEB for more than eight years. Having your monthly costs increase while you’re currently under financial pressure, and then receiving conflicting answers about whether your R800 arrears can be split into two payments, would be incredibly frustrating.
We also hear you on the support experience. Spending more than an hour on a call, using up airtime while waiting, and then moving to the App only to wait again for a response is not the experience we want you to have. We recognise too that being repeatedly directed towards the router when you’re experiencing ongoing line or performance issues can leave you feeling like the underlying problem isn’t being properly investigated.
We’d like to look at this properly rather than give you another generic response. Please send us a private message with your account details so we can review the arrears and the payment arrangement you’ve been trying to make, as well as the ongoing connectivity concerns and previous support interactions.
We’ll make sure the relevant teams have the full picture so that you can receive clear feedback on what can be done and what the next steps are.
We truly appreciate the eight years you’ve spent with MWEB and the opportunity to address the concerns you’ve raised.

Kind regards,
The MWEB Team
Mweb
Mweb's reply07 Sept 2026, 14:59
Official
Hello Dian 

We see our Cancellation team has been in touch to discuss the profile billing and the next steps. Please feel free to send us a DM for any further support. 

Kind regards, 
The Mweb Team