MWEB not what it used to be - shocking service !

After 14 years as a loyal MWEB customer ( account no 484322) it is time to move on.

It is comforting to know that there are many fibre service providers looking for my business without the entrenched Mweb attitude . They all appear to be interested in providing and delivering a service in todays competitive market.

My package which includes a delivery speed of 10MBS has NEVER been achieved despite repeat assurance that the matter would be looked into.

Today according to my independent Speed tester meter says it is currently 2 MBS .

Ongoing assurances include lengthy and irritating calls to the technical department have increased my frustration .

This usually starts off with - Your call is important to us - We are currently experiencing high call volumes . This is another way of saying Mweb are short staffed - their time is more valuable than mine and they couldn't give a stuff about their customers !