Mweb not what it use to be.

Mweb use to be great , I have over the last week put in two complaints about line speed being a third of the Speed I should be getting 33mbits in stead of 100mbits/sec) I have put in two requests for technical assitance on the platform and tried to call three times but the system wont take my ID or phone number!!!!!!!!!!!!! It then cuts me off.