MWEB not technically capable

I have been having continuous connectivity problems with MWEB ever since I migrated to their fibre service in Cape Town. I regularly (basically every 2nd day) have to reset the MWEB supp**** router in order to re-connect to the internet. MWEB does not have the ability to fix this problem. On Friday I sent a query through to MWEB with a log from the MWEB router. The feedback I received was: " MWEB Help, Friday 12 October 2018, 12:28PM Hi It would then be best to contact our Fibre agents again at ********** 777 so that they may investigate further." I believe this is more evidence that technically MWEB has not idea how to fix the problem. Also, I pay MWEB for the full service and have no contact with the fibre service provider. That is MWEBs problem, not mine.