MWEB Not taking responsibility for Damaged caused by their technician

In May 2019 I moved units in the same complex. Mweb allocated a technician to come and assist with the fibre move. The technician drilled the wall and a water pipe bursted due to what the technician was doing. I notifiied MWEB and was charged R517 to fix the issue as the landlord had to call a plumber. I registered my issue with MWEB with the following reference Ref No: MWB***7 but to my suprised nothing was done and no feedback was provided to me. I ended up paying money for something that I was not responsible for.

Is there a way that I can get my money back from them? This is an unfair practice and so unprofessional. Can you please assist me to recover my cost.