MWEB not taking my request for refund seriously despite cancelling account.

Since the middle of June my Metrofibre line was down.

Since my ISP was MWEB, I needed to cancel through them. However I had much trouble getting through to the correct department, to the extent that I had to get a hold of Mr Bramwell Barnes, a sales manager. He said he would expedite the cancellation and send a request for the refund of R489 for the month of June.

However, much to my shock, on the 30th of June I was debited another R489 for the month of July, which I was already supposed to be cancelled.

This is unacceptable. I need to be refunded my R978 immediately, as I have already moved on to another ISP.

[On another note, MWEB's system for being transfered to different departments does not work. It asks for your ID but when you type it in, it does not acknowledge it. Therefore I had to waste airtime calling the sales department (who almost always respond straight away) and request they transfer me.]

My name is Richard Dubbeld and my ID is *** for reference.