Mweb not sorting out urgent issues

To Whom this may concern,

After a morning full of holding on phone calls only to be put through to another department where the phone dies, I have decided to write on Hellopeter in hopes to get an answer.

Last week I ordered a Fibre package online only to find out I had not un-selected the install new line option and well as I want a router option. I have fibre to the unit where I am staying and also have my own router. It has been almost impossible to get hold of anyone to correct this and make my fibre active from today (which would benefit you). It seems like I must wait for someone to tell me they are coming to install the already installed line and then tell them I do not need it.

I have spoken to accounts, sales, cancellations etc. They all transfer me to one another where the call then proceeds to die off. Please can you get someone to contact me as soon as possible. This is now getting ridiculous after spending hours on the phone.