Mweb - Not serious about reputation or client retention

Trying to cancel Mweb subscription. the website FAQ indicates you can cancel online, however when I tried doin so I received a message. "Unfortunately you cannot cancel this product: '***x- Uncapped 100/100Mbps Fibre - Openserve' online. Please contact our call centre for assistance on +***1.

The call centre does not take your calls. On the first attempt and after verifying my details with the call centre, the call cut off after waiting 15 minutes. On the second call, 10 minutes in and no answer. after finally getting through and being verified by the agent (for a second time), I notified the agent I would like to cancel the contract only to be told, I have to be transferred to a "client retention agent". I checked to ask what will happen if the call drops, and the agent advised then a call will be logged to call me back. So then as anticipated, the call dropped. I will have to call back now.. Mweb, there is clearly some intentional hurdles by you for customers to cancel. I was forced to cancel as we are moving to an area where you have no coverage, but you have now lost a customer for life.