Mweb not responding to their customers

I have been an Mweb client for more than 10 years! But the service levels as off this year has been disgusting to say the least. You try and phone and hold for ever. You send mails and Facebook messages. Weeks later no response. Seems that post COVID business have forgotten the importance of their customers! Does “working from home” mean no working at all! But I see on Facebook I am not alone. Mweb there are plenty service providers! Don’t take your customers for granted!!!!!