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pierre G
1 reviews | Active since Oct 2009
10 Apr 2026, 12:48
MWEB not reachable
It is impossible to get hold of anybody at MWEB. I have the live chat open in the app but it has been an hour now and not a word. I am also holding on to speak on the phone but every time I get to number 4, the phone disconnects. This is not the first time I battled to get assistance from Mweb.
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
10 Apr 2026, 13:27 Hello Pierre. Thank you for bringing this to our attention. We understand how frustrating it is to experience delays on both chat and calls, especially when you are trying to get assistance, and the interaction drops before you are helped. This is not the level of accessibility or reliability we aim to provide. We would like to assist you directly and ensure this is properly investigated and resolved. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and support you without further delay. Once we have your details, we will:
Kind regards,
The Mweb Team
- Review your recent chat and call attempts, including the disconnections
- Investigate any underlying issues affecting your ability to reach support
- Escalate your case to ensure it receives the appropriate priority
- Provide you with clear feedback and next steps
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 13:27
Official
Hello Pierre. Thank you for bringing this to our attention. We understand how frustrating it is to experience delays on both chat and calls, especially when you are trying to get assistance, and the interaction drops before you are helped. This is not the level of accessibility or reliability we aim to provide. We would like to assist you directly and ensure this is properly investigated and resolved. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and support you without further delay. Once we have your details, we will:
Kind regards,
The Mweb Team
- Review your recent chat and call attempts, including the disconnections
- Investigate any underlying issues affecting your ability to reach support
- Escalate your case to ensure it receives the appropriate priority
- Provide you with clear feedback and next steps
Kind regards,
The Mweb Team
pG
pierre G's updateReviewer Update
10 Apr 2026, 13:55My email address is ***.
pG
pierre G's update10 Apr 2026, 13:55
Reviewer Update
My email address is ***.
pG
pierre G's updateReviewer Update
10 Apr 2026, 15:53Are you just going to send the same automated reply or are you going to address the problem? The SMS and OTP system is not working. If I put in forgot password, I do not get the Password hint. I f I try to login on the App, I do not receive the OTP to go further. I don't know why as my number is correct.
pG
pierre G's update10 Apr 2026, 15:53
Reviewer Update
Are you just going to send the same automated reply or are you going to address the problem? The SMS and OTP system is not working. If I put in forgot password, I do not get the Password hint. I f I try to login on the App, I do not receive the OTP to go further. I don't know why as my number is correct.
Mweb's replyOfficial
10 Apr 2026, 16:01 Hello Pierre.
Apologies, the repeat message was a system error. To help, we have reached out to our developers to investigate the matter and advise on a way forward ASAP.
Kind regards,
The Mweb Team
Apologies, the repeat message was a system error. To help, we have reached out to our developers to investigate the matter and advise on a way forward ASAP.
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 16:01
Official
Hello Pierre.
Apologies, the repeat message was a system error. To help, we have reached out to our developers to investigate the matter and advise on a way forward ASAP.
Kind regards,
The Mweb Team
Apologies, the repeat message was a system error. To help, we have reached out to our developers to investigate the matter and advise on a way forward ASAP.
Kind regards,
The Mweb Team
Mweb's replyOfficial
10 Apr 2026, 16:29 Hello Pierre.
Could you please confirm the number you're using via private message, so we may verify the details and further assist you with the above.
Kind regards,
The Mweb Team
Could you please confirm the number you're using via private message, so we may verify the details and further assist you with the above.
Kind regards,
The Mweb Team
Mweb's reply10 Apr 2026, 16:29
Official
Hello Pierre.
Could you please confirm the number you're using via private message, so we may verify the details and further assist you with the above.
Kind regards,
The Mweb Team
Could you please confirm the number you're using via private message, so we may verify the details and further assist you with the above.
Kind regards,
The Mweb Team
pG
pierre G's updateReviewer Update
13 Apr 2026, 18:36Good day
Not blocked at all and Truecaller not installed. Check other reviews on Hello Peter. Other people experience exactly the same.
Not blocked at all and Truecaller not installed. Check other reviews on Hello Peter. Other people experience exactly the same.
pG
pierre G's update13 Apr 2026, 18:36
Reviewer Update
Good day
Not blocked at all and Truecaller not installed. Check other reviews on Hello Peter. Other people experience exactly the same.
Not blocked at all and Truecaller not installed. Check other reviews on Hello Peter. Other people experience exactly the same.
Mweb's replyOfficial
14 Apr 2026, 09:02Hi Pierre, thank you for confirming the details and for your feedback. We have requested our team to further investigate this matter to determine what may be affecting the OTP/SMS delivery and to assist you accordingly. Once feedback has been received from the relevant team, we will ensure you are updated with the next steps and resolution. We appreciate your patience while this is being reviewed. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 09:02
Official
Hi Pierre, thank you for confirming the details and for your feedback. We have requested our team to further investigate this matter to determine what may be affecting the OTP/SMS delivery and to assist you accordingly. Once feedback has been received from the relevant team, we will ensure you are updated with the next steps and resolution. We appreciate your patience while this is being reviewed. Kind regards,
The Mweb Team
The Mweb Team