MWEB NOT PROTECTING CLIENT EMAILS

I have had a problem for years regarding emails being delayed for days. I reported this two years ago but nothing came of it. It Recent happened again and I had to use Gmail to get urgent (financial type) emails. I mentioned this to their sales agent and was told to check for FILTERS. I found one which was not added by myself. MWEB COULD HAVE INFORMED CLIENTS to check for filters but they seem to 'promote *****'. Their security dept suggests its my fault as my password may have been compromised. They refuse to acknowledge that their servers could have been hacked or that it could be an inside job. I'm a IT PROFESSIONAL so their excuses are not becoming of a company that would protect their clients. I'm dissapointed as I've been a client for decades. BEWARE of mweb lack of security protection for clients.