Mweb not my best friend

It's a month later and the retention agent at mweb that was supposed to be going on a tea break and will call me back to sort out my account , till this day I wait

Now I have 2 debit orders going through when this issue was supposed to be resolved of my account being changed from Fibre to LTE.. I was told it eas possible and I would appreciate it if uncle S did get back to me..

Quick to suspend but can't resolve..