DR
Dwayne R
1 reviews | Active since Jul 2015
30 Jul 2015, 14:30
Mweb not living up to expectations
My Telkom ADSL line which Mweb is in charge off has been down since 20/07. Mweb convince you to let them handle the ADSL line, because they will go through all the hustle with Telkom on your behalve. I say ********, mweb can't give me any other reason accept for a technician is working on the problem. I would suggest staying away from mweb and dealing directly with Telkom, because then you at least expect poor service.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
30 Jul 2015, 15:54Hello Dane_11,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Mweb's reply30 Jul 2015, 15:54
Official
Hello Dane_11,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant, this matter has now been addressed.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services