BB
Benjamin B

1 reviews | Active since Aug 2017

28 Aug 2017, 20:00

mweb not intrested in servicing customers

I have a 4 meg line connecting at 1.7 m download speed I have report this problem twice this month last time was yesterday evening no one has attended or responded to my problem yet I get charged for a full service line and adsl package I believe this is just bad service and will end my contract with mweb asap

0
Replies (1)
Mweb
Mweb's reply29 Aug 2017, 16:15
Official

Thank you for raising your concern.

As per your discussion with one of our customer service representatives your query is being addressed.

Your query has been escalated to the relevant department who will provide feedback on your open line fault as soon as we have more info.

We will remain in contact with you until your query has been resolved.

Kind regards

MWEB Client Services