MWEB not interested in responding to tickets during outage

I've had very good experiences with Mweb in the past. However, the internet has been completely down for over 4 days now.

This severely impacts me as I am a work from home employee as are my family.

I have logged two tickets with Mweb and have now reached the "limit" of tickets I can log. I have not received anything from them till date with 4 days of down time!