Mweb not help at all

I’m giving up with Mweb! I have always received impeccable service with Mweb BUT for the past six months I’ve jumped through hoops and went through hell and back and nothing happened.

I need something simple done…a simple OTP number change.

I called in June to ask for assistance in this matter as I lost my phone on which I received all of my OTP’s. Hence I need to change that to my new number. The person I spoke to listened to my request and provided me with forms that I must fill in to do so. I completed the forms and sent everything through to the email address that they provided to me. Nothing happened. Nothing was done and no response. I called again in october when I needed to install a new router and had to get my login details from them. The person who helped me during that time said that they cannot provide me with my login credentials over the phone as it MUST BE sent to me as an sms and it is STILL the old number no longer in use. He then tried to trace the email and it turns out that the person who helped me in June provided me with the wrong forms. Therefore, he apoplectically sent me the correct forms. I completed those forms immediately and returned it to the email address provided to me.

I waited for response but nothing. Every time I want to log into my profile, it requests for an OTP which I don’t get on my new number that Ive tried to change numerous times therefore I realised it was STILL not fixed.

I resent the email with the form in the beginning of this month and mentioned on the email that its the 3rd attempt at this. Please help me. I waited for a week and no response. Then I called Mweb AGAIN and a very friendly gentleman helped me and said that he can’t seem to find the form and I can send it to him personally and he will escalate the matter from his side because Ive now been without the internet for 6 months because I meed my credentials that they can’t sms to me untill my OTP number is changed. Hence I can’t install my router since June, but I have still been paying my R2000 bill every single month.

Tried to request an OTP today again and STILL nothing was done. I am fed up. I am looking at changing service providers in the new year because I am really fed up.