JK
Jan K
1 reviews | Active since Dec 2015
22 Jul 2020, 14:31
Mweb not contactable
At first Mweb seems to deliver the service they promise. But once you try to get hold of them afterwards its an impossible task. Their emails doesnt work (stating its discontinued), you only get automated responses when phoning and on their social media it seems they choose who or what to respond to. I app**** for their Fibre product, was promised installation by December 2019 (free installation, free router etc.) So eventually when they wanted to install my fibre, I had to pay for installation due to some terms & conditions. I cancelled the installation and tried to make contact with them with no success. So I'm currently paying R1000 pm for a 4mb ADSL line whereas I could have a 10mb fibre line for R499. I just need to make contact with them so someone can explain this to me and we can get a way forward. From my personal experience, its easier to reach the president than to get hold of Mweb. I cancelled my Telkom services due to the same issue, now I'm paying more for even worse service.
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Replies (1)JK
Jan K's updateReviewer Update
06 Aug 2020, 17:50Absolutely disgusting service. They still haven't responded. There's no way to get hold of them. I'm hereby requesting all my services to be cancelled. I've disconnected the line and dont take any further responsibility for any account.
JK
Jan K's update06 Aug 2020, 17:50
Reviewer Update
Absolutely disgusting service. They still haven't responded. There's no way to get hold of them. I'm hereby requesting all my services to be cancelled. I've disconnected the line and dont take any further responsibility for any account.