TM
Thokozile M
1 reviews | Active since Dec 2012
31 Mar 2026, 12:51
MWEB not cancelling my subscription
I have requested MWEB to cancel my subscription services by the 31st of March so that i can get another service provider. After a very long struggle and through Hellopeter, they assured me that the cancellation was processed for the 31st of March. Now, when i ask the new service provider to install the fibre, they advised that MWEB will only cancel my subscription on the 17th, this is despite a confirmation sent to me on the 16th of March that they have processed my request for the 31st of March. Can i urgently be assisted.
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Mweb's replyOfficial
31 Mar 2026, 12:58Hi Thokozile, we completely understand how concerning this situation is, especially after being given conflicting dates for your cancellation. Please be assured that we have requested our Cancellations team to review your case and assist with the line release. They will look into the discrepancy and provide guidance on the next steps to ensure your request is processed correctly. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply31 Mar 2026, 12:58
Official
Hi Thokozile, we completely understand how concerning this situation is, especially after being given conflicting dates for your cancellation. Please be assured that we have requested our Cancellations team to review your case and assist with the line release. They will look into the discrepancy and provide guidance on the next steps to ensure your request is processed correctly. Kind regards,
The Mweb Team
The Mweb Team
Best regards,