TM
Timothy M
1 reviews | Active since Jan 2015
02 Feb 2015, 20:18
MWEB not canceling my account
I submitted a cancellation request from the MyAccounts page on the mweb website on the 30th of Dec 2014 because I was moving to a new flat. An email was sent to me stating that my account will be terminated on the the 1st of Feb 2015. It is the 2nd of Feb 2015 on the day of writing this report and the MWEB account has not been cancelled. Please cancel my account immediately as I do not want to be billed again. Telkom cannot move my landline while MWEB is using it so I'm also paying them for something I cannot use.<br> <br> Please help me - I do not want to pay months on end for something I cannot use.
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Mweb's replyOfficial
03 Feb 2015, 09:23Hello timaxiom,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply03 Feb 2015, 09:23
Official
Hello timaxiom,
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
As per your discussion with our Customer service consultant, this matter has now been addressed.
We will remain in contact with you until this has been resolved.
Kind regards
MWEB Client Services