1 reviews | Active since Oct 2016
MWEB NOT ABLE TO FIX CUSTOMER'S WEBSITES!!!
<p>I am a Mweb Customer,having 3 websites hosted by MWEB,neither could be accessed to change content via "website builder"2 Sites have also lost domain email accounts!This was reported to Mweb the first time on 27Sept 2016.After numerious emails....NOTHING!Their answer"Our Engineers are working on the problem as this could affect other Mweb users as well".This is almost a month now???</p> <p>One website was completely deleted...all content lost!MWEB had no explanation.The re instated the domain...and now i have to pay for that!Site still not accessable!!O yes they have just sent me my statement,complete wrong!Sent the an email...and guess what....i received a "reference number"...like all the previous complains since Sept 2016!!!NOTHING FIXED!!!</p> <p>PLEASE HELP!</p>
Good day Mybadexperience
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day Mybadexperience
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services