Mweb - Nordvpn

Been a clien of mweb many years and enjoy there service uptil now! Since they offered the Nordvpn trial and subscription I subscribed to it. A year has passed, renewed the licence and every since then i have been having endless problems when logging into Nordvpn it says 'You don't have an active subscription'. After countless hours on the phone the problem hasn't been rectified. A second subscription was added and billed for... I have addressed this problem aswell and guess what i was billed R2160.00 for cancelation of the second subscription. Today i have the same problem once again. Nordvpn cannot help as the subscription has been sold from Mweb.. How can a company offer a service when your safe don't have the knowledge to address a problem like i have been experiencing.