MWeb non service provider
No Customer service at all, no answering the phone and live chat no response
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
27 Mar 2026, 12:45Hi Tracey.Thank you for your feedback. We understand how frustrating it is when you are unable to get through to support, especially when you need assistance urgently. This is not the level of accessibility or responsiveness we aim to provide.We would really like the opportunity to assist and turn this experience around for you. Please reach out to us via private message on this platform so we can securely confirm your account details and get a clearer understanding of how we can help you today.Our team is here to ensure your query is handled with the attention and efficiency you expect from Mweb.
Kind regards,
The Mweb Team
Mweb's reply27 Mar 2026, 12:45
Official
Hi Tracey.Thank you for your feedback. We understand how frustrating it is when you are unable to get through to support, especially when you need assistance urgently. This is not the level of accessibility or responsiveness we aim to provide.We would really like the opportunity to assist and turn this experience around for you. Please reach out to us via private message on this platform so we can securely confirm your account details and get a clearer understanding of how we can help you today.Our team is here to ensure your query is handled with the attention and efficiency you expect from Mweb.
Kind regards,
The Mweb Team
's updateReviewer Update
27 Mar 2026, 12:51What a joke!! Received an email to say MWeb has responded to my review. Well as you can see there is no response.
Totall unacceptable!! I have waited on telephone for 59 minutes, with them saying I am number 1 in the queue, with no response. And, then just get cut off.
| Hi
Great news, Mweb has rep**** to your review!
|
Totall unacceptable!! I have waited on telephone for 59 minutes, with them saying I am number 1 in the queue, with no response. And, then just get cut off.
| Hi
Great news, Mweb has rep**** to your review!
|
's update27 Mar 2026, 12:51
Reviewer Update
What a joke!! Received an email to say MWeb has responded to my review. Well as you can see there is no response.
Totall unacceptable!! I have waited on telephone for 59 minutes, with them saying I am number 1 in the queue, with no response. And, then just get cut off.
| Hi
Great news, Mweb has rep**** to your review!
|
Totall unacceptable!! I have waited on telephone for 59 minutes, with them saying I am number 1 in the queue, with no response. And, then just get cut off.
| Hi
Great news, Mweb has rep**** to your review!
|
's updateReviewer Update
01 Apr 2026, 08:44Again total lack of service, I am still waiting on one of your retentions team to contact me.
This is ridiculous!!! I am going to take my business elsewhere and will never recommend MWeb to anyone.
This is ridiculous!!! I am going to take my business elsewhere and will never recommend MWeb to anyone.
's update01 Apr 2026, 08:44
Reviewer Update
Again total lack of service, I am still waiting on one of your retentions team to contact me.
This is ridiculous!!! I am going to take my business elsewhere and will never recommend MWeb to anyone.
This is ridiculous!!! I am going to take my business elsewhere and will never recommend MWeb to anyone.
's updateReviewer Update
01 Apr 2026, 08:46Why do you not answer your phones???? Its crazy, keep saying I am first in queue but no response and then call cuts. What is going on?? No point in sending a polite reply on Hello Peter and then still doing nothing>
's update01 Apr 2026, 08:46
Reviewer Update
Why do you not answer your phones???? Its crazy, keep saying I am first in queue but no response and then call cuts. What is going on?? No point in sending a polite reply on Hello Peter and then still doing nothing>
Mweb's replyOfficial
01 Apr 2026, 13:00Good day, Tracey.
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP. ref#MWB***7.
Kind regards,
The Mweb Team
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP. ref#MWB***7.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 13:00
Official
Good day, Tracey.
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP. ref#MWB***7.
Kind regards,
The Mweb Team
We have escalated your feedback directly to the Cancellations team to review and email you to further advise ASAP. ref#MWB***7.
Kind regards,
The Mweb Team
's updateReviewer Update
28 Apr 2026, 10:24And yet again!! Absolutely no response from MWeb. This is ridiculous!! I still cannot get through telephonically either and keeps saying I am first in the queue.
I want to cancel my service and find a provider that actually provides.
I want to cancel my service and find a provider that actually provides.
's update28 Apr 2026, 10:24
Reviewer Update
And yet again!! Absolutely no response from MWeb. This is ridiculous!! I still cannot get through telephonically either and keeps saying I am first in the queue.
I want to cancel my service and find a provider that actually provides.
I want to cancel my service and find a provider that actually provides.
Mweb's replyOfficial
28 Apr 2026, 10:57Hi Tracey,
Thank you for sharing your feedback with us. We fully understand how frustrating this experience has been, especially with the lack of response, difficulty reaching us telephonically, and the ongoing queue messages without resolution. We can appreciate why this has led you to feel that your concerns are not being addressed.
Your request has now been escalated to the Retentions Team as a matter of urgency, and they have been asked to reach out to you directly to discuss your service concerns and next steps.
Kind regards,
Mweb Team
Thank you for sharing your feedback with us. We fully understand how frustrating this experience has been, especially with the lack of response, difficulty reaching us telephonically, and the ongoing queue messages without resolution. We can appreciate why this has led you to feel that your concerns are not being addressed.
Your request has now been escalated to the Retentions Team as a matter of urgency, and they have been asked to reach out to you directly to discuss your service concerns and next steps.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 10:57
Official
Hi Tracey,
Thank you for sharing your feedback with us. We fully understand how frustrating this experience has been, especially with the lack of response, difficulty reaching us telephonically, and the ongoing queue messages without resolution. We can appreciate why this has led you to feel that your concerns are not being addressed.
Your request has now been escalated to the Retentions Team as a matter of urgency, and they have been asked to reach out to you directly to discuss your service concerns and next steps.
Kind regards,
Mweb Team
Thank you for sharing your feedback with us. We fully understand how frustrating this experience has been, especially with the lack of response, difficulty reaching us telephonically, and the ongoing queue messages without resolution. We can appreciate why this has led you to feel that your concerns are not being addressed.
Your request has now been escalated to the Retentions Team as a matter of urgency, and they have been asked to reach out to you directly to discuss your service concerns and next steps.
Kind regards,
Mweb Team