MWEB Non-Service

We have been MWEB clients for years. On moving Offices it would have been expensive to set-up a Telkom landline, so we opted for an LTE Router and purchased a VOIP phone. Its been nearly 2 months since we started the process and MWEB can't seem to get it done. Staff on EMail and phoning say their hands are tied to new rules regarding Bank Authority for a Debit Order (for years I have been paying by a monthly EFT on Invoice), and they say the Bank don't have the correct cellphone given. I have been to the Bank and there is no problem. The mandate is clear. MWEB can't seem to just take initiative and get it sorted so we can make calls without having to rely on expensive cell phone calls. Just nothing is being done besides constant, constant EMails. The Debit Order cannot be a problem as stated by some, as here have been "strange" MWEB deductions made, without an Invoice explaining what they are. All we want is basic service and time is just rolling on without receiving it