MWEB non performance

When my client took out a contrqct with Mweb it was with great expectation, based on the promises made by them. After installation they never enjoyed any services. Despite several reporting amd queries logged the problem persist. Then the contract was cancelled, and a penelty fee was charged. The penalty feewas paid, but Mweb contacted, convinced the client to proceed with the contract AND REFUNDED the penalty fee, with the promise that the problem will be sorted. Not surprised the problem still continued. Proof of non service received were forwarded to them, several queries later and the problem was still not resolved, despite receiving their monthly payment due. Client then cancelled the contract again and reversed the debitorder with his bank. All of a sudden correspondence requesting payment was received, in so much a letter of demand threatening a negative credit recording. Despite several correspondence and telephone calls the consultants refuse to assist and/or provide you with contact details to a superior, who has authority to act on this account.

A letter were forwarded from the attorney confirming the complete situation and requested assistance, without any joy.

We decided to defend this matter and requested all correspondence and/or action to be served on the attorney of record herein.

As a last resort and maybe a class action we request consumers experiencing the same t9 contact me.