MWEB NON EXISTENT COMMUNICATION

My account number is: ***9 I have recently taken out the fibre for our home from MWEB. It was 10/2 for R489 for 6 months and thereafter it would be R589. I had agreed to this. However when in the first month 29.11.2024 they deducted R539 and 04.12.2024 attempted another R539. These payments declined because that's not what we agreed on and thus the money was not made available for deduction. Why would they give a false premise that they would deduct R489 for 6 months and thereafter R589. But immediaely within the first full month they deduct R539? (the other month was prorata R323.40).

This is really unacceptable and the manner in which MWEB chooses to conducts their business is ********* and exploitive. So I called the billing department on 12.12.2024 to enquire and try to rectify the issue. Spoke to Thabisa, I said she should find the recorded sales call on 13.11.2024 to listen that my deal was 10/2 for R489.

She ensured me that she would listen to the recorded call and get back to me proptly by close of business that day and it never happened. She never called me back till this day.

Furthermore on 31.12.2024 they attempted deduction of R2005. All these cost of unpaid debits are on my bank costs. So to make matter worse, my service has been cancelled. Fine. I phone MWEB and no one pics up their phones. On 20.01.2025 I spent 19 minutes on hold, waiting for someone to answer. Multiple times I have phoned and no one answers. All phone records are available as proof.

The reason I phone them is to return the device and close off this transaction. Still there is no one to speak to... till today I'm struggling to get an answer on their phone number?? Please assist as I want to send back their device. This is really horrible service.

Now after 5 months of no communication from MWEB, while I have emailed them already, they have the audacity to send me debt collection letter. Seemingly thats all they can communicate.