Mweb non-existent after sales

I have a month to month fibre account with Mweb since 2022. We are moving house on 1 June and I've been trying to get Mweb to help me with the process of moving my account since last week Sunday. I called all their numbers and they kept me holding for ever. When I finally got the right option called "moving home" I was prompted by the IVR to login into my Mweb account and log my request online.

So, I did exactly that. It looks like a straight forward 3 steps where you enter all the required info, but when I click submit, it shows an error that I need to enter my banking details. I'm not able to do so because there are no fields to enter banking details. I then logged a query on my account on the same day and still haven't received any response.

Yesterday, I sent Mweb an email similar to the query that I had logged on Sunday, using an email address that I got from Google, but still received no response. I tried calling them again yesterday and was put on on hold for more than 20 minutes until I decided to hang up.

So I looked for an option to cancel my subscription, so that I could apply with a new ISP. When I tried to cancel my subscription online, I was shown that it will only be cancelled on 1 July. I don't get this because my subscription is on a month to month basis.

I'm not willing to pay for a service that I will not be using and I want out of this contract by 31 May to go with a new ISP. I have never seen such disregard for customers by a service provider. Mweb is extremely *********** and doesn't take their customers seriously.