mweb, no words can describe your service.

I wanted to upgrade our fibre line speed, as I found it was cheaper to upgrade line speed than pay current line speeds price. After the monthly debits went off I noticed the new price for the upgraded line speed and additional 250 for installation. But my line speed remained unchanged. I queried the unchanged line speed with mweb only to be told i had ordered a new product and not an upgrade, who knew as I requested this on my mweb app. So surely someone in accounts should have seen hang on this client is an existing client a new product cant be issued. but hey we all human, mistakes happen. kicker 1: whilst this is in progress vumatel hikes my price and additional 40 rand is added. mweb goes as far as to send me an email stipulating my line speed will not change in price for a duration of time. kicker 2: they cancel my so called order and revert me to sales, sales offer me the upgraded line speed but they add the 40 rand increase. I argue the increase and the arrogant sales rep transfers me to retention. retention office cant see the so called email sent and says i must lay a complaint stating my case, and add the so called email attachment. 48 hours later no response from mweb, now must I assume my complaint has fallen on deaf ears, and swept under the rug. but come next debit order you want your money. you people sicken me!!!!