MWEB = NO WEB
<p>My home ADSL has been down for the past 13 days.</p> <p> I keep on phoning MWEB daily to enquire about restoring my connection, having to call a premium charge number although I live around the corner from their offices.</p> <p>My first call lasted 27 minutes on a cell, because their expert did not know what he was doing.</p> <p>I called them at least 15 times so far and all I get is promises from *********** people who never follow up.</p> <p> So frustrating dealing with a company who are taking your money but do not bother to deliver the service.</p> <p>Shame on you MWEB, you don’t deserve to be in business</p>
Good day George
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant it was not a good time to talk and he will make contact with your at the agreed time.
There is currently a line fault logged and our 3rd party team will follow up and remain in contact with the account holder until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good day George
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant it was not a good time to talk and he will make contact with your at the agreed time.
There is currently a line fault logged and our 3rd party team will follow up and remain in contact with the account holder until this has been resolved.
Kind regards
MWEB Client Services
Best regards,